Clerk Front Desk, Hotel Operations (Caesars New Orleans)

Caesars Entertainment • New Orleans, LA

9d • Onsite

About The Position

The Front Desk Clerk is responsible for assisting guests when registering them into the hotel and settling accounts upon check-out. This role works closely with related departments to ensure excellent guest service.

Requirements

• High School graduate or equivalent is required.
• Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required.
• Must be able to type at least 25 wpm.
• Must be able to pass a simple mathematics test.
• Must be able to get along well with co-workers and work as a team.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time.
• Able to respond calmly in busy situations.
• Able to tolerate area with high noise levels.
• Must be able to lift up to 60 pounds.
• Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
• Respond to visual and aural cues.
• Able to read, write and communicate directions in English clearly.
• Accurately count and balance bank ($1500.00) at the beginning and end of shift.
• Process all cash and credit card transactions.

Nice To Haves

• Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.

Responsibilities

• Acknowledge, greet and converse in English with customers who approach the front desk.
• Give clear directions to guests.
• Complete required paperwork for various front desk transactions and input information into the computer.
• Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately.
• Check guests in and out.
• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED