Clerical Support Specialist
About The Position
The Clerical Support Specialist will be responsible for greeting clients, answering telephones, and managing appointments. This role involves verifying and updating patient demographic and financial information in the practice management system, collecting payments, and informing patients of any outstanding balances. The specialist will also notify clinical staff of patient arrivals, complete daily deposits, and accurately scan information into the electronic medical record, retrieving reports as needed. A key aspect of this role is to be knowledgeable about other office programs to provide assistance during absences. The position requires the ability to work independently and as part of a team, with strong communication skills. Additional duties include assisting clients via phone and in person with scheduling and rescheduling appointments, and other tasks as assigned.
Requirements
- High school graduate or GED
- Experience with office technology
- Must be able to satisfactory pass criminal background checks and drug screening
- Excellent typing skills
- Excellent telephone skills
- Excellent data entry skills
- High attention to details
- Great customer service skills
- Great interpersonal communication skills
Nice To Haves
- Medical office experience preferred
Responsibilities
- Greet clients/public
- Answer telephones
- Schedule & reschedule appointments
- Verify demographic and financial information each visit and update any changes in the practice management system
- Collect payments and inform patient of any remaining balances and give receipt of payment to client
- Inform clinical staff of patient arrival
- Complete daily deposits
- Scan all information with accuracy into the electronic medical record and retrieve reports when requested
- Be knowledgeable of the other programs in the office to be of assistance in the event of an absence
- Assist clients both in the office and on the telephone by scheduling and rescheduling appointments
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
