Clerical Supervisor - Atrium Health One Health Family Medicine and Urgent Care - NoDa

American Addiction Centers•Charlotte, NC

2d•Onsite

About The Position

This is a full-time Clerical Supervisor role within Atrium Health's One Health Family Medicine and Urgent Care - NoDa. The position involves developing staffing plans, interviewing and selecting clerical team members, training new hires, coaching performance, and overseeing department metrics for productivity and quality. The role also includes auditing for compliance with policies and standard work.

Requirements

High School Diploma or GED Required.
Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required.

Nice To Haves

Associates degree preferred.
Minimum of 3 years in a medical office setting preferred.

Responsibilities

Develops staffing plans to maximize use of resources.
Interviews and selects clerical team members for the department in cooperation with the department manager.
Trains and assists new clerical team members in the onboarding process for the department.
Coaches and counsels clerical team members on their performance.
Oversees meeting performance metrics for the department to include productivity and quality standards.
Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program