Clerical Specialist (Clinical Assistant) - Full-Time Day

ScionHealth•Watertown, MA

About The Position

The Clerical Specialist – Central Scheduling provides administrative and scheduling support to coordinate patient appointments across hospital departments in a timely, accurate, and courteous manner. The role manages incoming referrals, verifies insurance information, obtains prior authorizations, and works with clinical and administrative teams to support patient access and satisfaction. The position schedules outpatient diagnostic and procedural appointments, maintains accurate patient and scheduling records, communicates appointment details, and provides clerical support as assigned. Patient information must be handled confidentially in accordance with HIPAA and hospital policy.

Requirements

High school diploma or equivalent, including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role.
Some college coursework completed in medical terminology or healthcare administration is preferred.
1–3 years of clerical or scheduling experience in a healthcare setting is required.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and healthcare software systems.
Strong attention to detail and data accuracy.
Excellent verbal and written communication skills.
Customer-service orientation and a professional demeanor.
Ability to multitask and prioritize in a fast-paced environment.

Nice To Haves

Some college coursework completed in medical terminology or healthcare administration.
Knowledge of insurance verification and authorization processes.
Prior experience with electronic health record (EHR) and scheduling software.

Responsibilities

Schedule outpatient diagnostic and procedural appointments according to physician orders and departmental protocols.
Verify insurance eligibility and obtain prior authorizations when required.
Input and update patient demographic and insurance information in scheduling systems.
Communicate with patients, providers, and departments to confirm appointments and instructions.
Answer phones, respond to inquiries, and route calls as needed.
Prepare and maintain scheduling reports and logs.
Notify departments of scheduling updates, cancellations, and add-ons.
Assist patients with directions, instructions, and expectations for upcoming appointments.
Handle patient information confidentially in accordance with HIPAA and hospital policy.
Maintain organized and accurate files for scheduling and registration documentation.
Perform other clerical duties as assigned.