Clerical Specialist- Scheduler
ScionHealth•Watertown, MA
•Onsite
About The Position
The Clerical Specialist – Central Scheduling is responsible for providing administrative and scheduling support to ensure timely, accurate, and courteous coordination of patient appointments across hospital departments. This position manages incoming referrals, verifies insurance information, obtains prior authorizations, and collaborates with clinical and administrative teams to optimize access and patient satisfaction.
Requirements
- Proficient in Microsoft Office (Word, Excel, Outlook) and healthcare software systems
- Strong attention to detail and data accuracy
- Excellent verbal and written communication skills
- Customer service-oriented with a professional demeanor
- Ability to multitask and prioritize in a fast-paced environment
- High School Diploma or Equivalent
- 1-3 years clerical or scheduling experience in a healthcare setting
Nice To Haves
- Some College Coursework Completed in medical terminology or healthcare administration
- Knowledge of insurance verification and authorization processes
- Prior Experience with electronic health record (EHR) and scheduling software
Responsibilities
- Schedule outpatient diagnostic and procedural appointments according to physician orders and departmental protocols
- Verify insurance eligibility and obtain prior authorizations when required
- Accurately input and update patient demographic and insurance information into scheduling systems
- Maintain effective communication with patients, providers, and departments to confirm appointments and instructions
- Answer phones, respond to inquiries, and route calls as needed
- Prepare and maintain scheduling reports and logs
- Notify departments of scheduling updates, cancellations, and add-ons
- Assist patients with directions, instructions, and expectations for upcoming appointments
- Ensure all patient information is treated confidentially in accordance with HIPAA and hospital policy
- Maintain organized and accurate files for scheduling and registration documentation
- Perform other clerical duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
