Clerical Coordinator, Dialysis Clinic
About The Position
Humber River Health is seeking a Clerical Coordinator for their Dialysis Clinic. Since opening as North America’s first fully digital hospital in 2015, Humber River Health has been dedicated to transforming healthcare through technology and clinical expertise. Serving a community of 850,000 residents in North West Toronto, the organization emphasizes Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team. Humber River Health utilizes a custom combination of technology and clinical expertise to improve patient care, reduce inefficiencies, and minimize errors. The hospital is formally affiliated with the University of Toronto and Queen’s University, aiming to become a community academic hospital. Their Research Strategy is framed by Clinical Excellence, Optimizing Care through Technology, and Community Connection. Humber River Health is committed to high reliability care and invites individuals to lead the way in this journey.
Requirements
- Minimum 3 years recent experience in a busy clinical environment required.
- Completion of a Community College Medical Secretary Diploma or equivalent required.
- Experience with Meditech 6.0
- Exceptional communication skills, both oral and written
- Ability to work autonomously as well as in a team setting.
- Ability to work in a fast paced environment
- Comfortable with managing conflict among team members.
- Excellent organizational, prioritization and multi-tasking skills.
- Proven ability to provide excellent customer service on the telephone and in person
- Computer proficiency and knowledge of MS Office, Excel and Word required.
- Required positive attendance record
- Demonstrated ability to deal courteously and tactfully with patients, physicians and the public, including effectively responding to concerns that arise.
- Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.
Nice To Haves
- Experience in a Nephrology or Kidney Care Clinic preferred.
- An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.
Responsibilities
- Organizes and oversees the daily operation of the clerical area
- Oversees all referrals to the kidney care clinic in collaboration with clinical/clerical staff
- Oversees and manages physicians KCC calendars and organizes opening and closing of clinics accordingly
- Prepares and Posts staff schedules in collaboration with manager; in adherence with collective Agreement(s) including creating and maintaining KCC clerical assignment sheets
- Ensures complete orientation/training of new clerical staff and/or new processes.
- Oversees the daily operation of the clerical areas and assigns job functions to clerical staff
- Facilitates/problem solves balancing of workload, brings unresolved issues to the attention of the manager
- Assists manager with Payroll entry
- Assists when needed in daily operation and is responsible for coverage during staff absences as required
- Collects statistics and data as well as metrics required for program reporting
- Maintains clerical and document supplies, complete supply orders for the department as needed
- Performs duties as delegated by manager/director
Benefits
- Staff, Physician and Volunteer engagement
- Research and academic collaboration
- High-quality patient care
- Compassion, professionalism, and respect
- Inclusive, equitable and accessible workplace
- Accommodations are available throughout the recruitment process and employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
