Clerical Associate

Beth Israel Lahey Health•Mystic Valley, TN

2d•$18 - $24•Hybrid

About The Position

Contributes to Winchester Physician Associate’s (WPA) mission by performing a variety of clerical support functions to alleviate and assist the practice’s administrative workload. This clerical position will have an impact on department operations by completing clerical tasks in a timely and efficient manner. When patients enter our practices, they are entrusting us with a responsibility that is otherwise normally their own--the responsibility for their health, well-being, and often, their lives. To honor that trust, all Winchester Physician Associates (WPA) employees are expected to demonstrate the PROMISE behaviors of Winchester Hospital in every encounter with patients, coworkers, and the community. PROMISE is an acronym for the following: Promoting Teamwork Respect Ownership Maintaining a Positive Attitude Initiative Safety and Quality Empathy All WPA employees are expected to exemplify the PROMISE behaviors. Consistent with the PROMISE principles and inherent in a healthcare environment, employees must be flexible in meeting patients’ and the practice’s needs. While the list below describes the primary functions of this job, all employees at WPA need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks which are not on this list. As part of the practice team, this position: Performs a variety of clerical duties as outlined by clear guidance and policies and procedures, which may include functions such as: Referencing data from a database or computer system and documenting and/or communicating as appropriate Collecting specific information from patients and others Sorting and distributing mail Sorting and filing records and files Scanning and faxing documents Coping and collating materials Pulling records and files Inputting specific data in limited fields Cleaning out and organizing storage areas and filing cabinets Packing files and documenting contents for long term storage Providing back up phone coverage, answering the phone in a polite and courteous manner, directing calls as appropriate and answering basic, repetitive questions

Requirements

Must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team
Familiarity with alphabetical filing systems
Familiarity with office equipment

Nice To Haves

High School Diploma or equivalent
Clerical experience

Responsibilities

Referencing data from a database or computer system and documenting and/or communicating as appropriate
Collecting specific information from patients and others
Sorting and distributing mail
Sorting and filing records and files
Scanning and faxing documents
Coping and collating materials
Pulling records and files
Inputting specific data in limited fields
Cleaning out and organizing storage areas and filing cabinets
Packing files and documenting contents for long term storage
Providing back up phone coverage, answering the phone in a polite and courteous manner, directing calls as appropriate and answering basic, repetitive questions