Clerical Associate L4 - SW

City of New York • New York City, NY

21h • Hybrid

About The Position

The Department of Transportation’s (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. The mission of the Sidewalk Program is to support the agency’s goal by providing for the safe, efficient, and environmentally responsible movement of people by making sidewalks safe and accessible for all pedestrians. Under general supervision, the selected candidates will assist with Performing Research (databases, applications, websites, etc.) to determine accurate property and ownership information; Mailing of violations, letters, and related materials to property owners and the public; Process sidewalk violations, re-inspections, and cancellation letters by utilizing agency databases; Data entry, scan and file hard copy documents relating to sidewalk violation processing; Accurately respond to customer service inquiries via telephone, correspondences, emails, NYC 311 Dynamics, and walk-in appointments. Perform administrative and clerical-related duties as assigned. Preference will be given to candidates that are proficient with data entry and experienced in telephone and written responses to constituent inquiries. IN ORDER TO BE CONSIDERED FOR THIS POSITION, CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF CLERICAL ASSOCIATE, OR REACHABLE ON THE CLERICAL ASSOCIATE CIVIL SERVICE LIST, OR ELIGIBLE UNDER THE 55A PROGRAM. Note: The position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your resume or cover letter that you would like to be considered for the position under the 55-a program. The City is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. “This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37”

Requirements

• Serving permanently in the title of Clerical Associate, or reachable on the Clerical Associate Civil Service List, or eligible under the 55a program
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Nice To Haves

• Proficient with data entry
• Experienced in telephone and written responses to constituent inquiries

Responsibilities

• Performing Research (databases, applications, websites, etc.) to determine accurate property and ownership information
• Mailing of violations, letters, and related materials to property owners and the public
• Process sidewalk violations, re-inspections, and cancellation letters by utilizing agency databases
• Data entry, scan and file hard copy documents relating to sidewalk violation processing
• Accurately respond to customer service inquiries via telephone, correspondences, emails, NYC 311 Dynamics, and walk-in appointments
• Perform administrative and clerical-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED