Clerical Associate - Cardiology Associates - Clarendon

McLeod Health•Sumter, SC

1d•Onsite

About The Position

Clerical Associate – FT – Cardiology – Clarendon. This role handles all incoming communications, ensures reliable phone coverage, and assists patients with MyChart sign-up and usage. The associate coordinates and schedules appointments, manages same-day appointments, and confirms all communication. Responsibilities include preparing for upcoming visits by completing pre-registration tasks, identifying and collecting copays and previous balances, and acting as a liaison between patients and the SBO for billing inquiries. The role also involves identifying patients on payment plans, referring them to financial counselors or MyChart for arrangements, and working towards a paperless environment. The associate will regularly update patient registries in EPIC, support team members with administrative duties, participate in care team quality improvement processes, and maintain patient confidentiality.

Requirements

Basic knowledge of computer input required.
Must be able to perform basic clerical functions.
Comprehend medical terminology required.
Good spelling and basic math skills required.

Responsibilities

Handles all incoming communications and insures reliable, consistent coverage for phones.
Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health.
Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.
Coordinates and manages the expectations of all same day appointments.
Confirms and follows up on all communication.
Addresses and or follows up with all messages, mail, faxes, and incoming communications.
Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.
Proficient in identifying copays and previous balances.
Collects payments at time of services rendered.
Acts as a liaison between the patient and SBO when patients have detailed questions about billing.
Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed.
Works to maintain a work environment that is paperless, neat, and clear of clutter.
Regularly updates patient registries in EPIC.
Supports team members by handling key administrative duties.
Actively participates in the care team and cross functional team quality improvement process.
Maintains confidentiality in talking with patients, upholding policies, and setting an example.
Performs other duties as assigned.