Clerical Associate - FT - Orthopedics - Sumter/Manning

McLeod Health•Sumter, SC

1d•Onsite

About The Position

This is a full-time Clerical Associate position in the Orthopedics department, serving the Sumter/Manning locations. The role involves handling all incoming communications, ensuring phone coverage, assisting patients with MyChart sign-up and usage, coordinating appointments, managing same-day appointments, preparing for upcoming visits, processing payments, and acting as a liaison for billing inquiries. The associate will also work towards a paperless environment, update patient registries, support team members, and participate in quality improvement processes while maintaining patient confidentiality.

Requirements

Basic knowledge of computer input required.
Must be able to perform basic clerical functions.
Comprehend medical terminology required.
Good spelling and basic math skills required.

Responsibilities

Handles all incoming communications and insures reliable, consistent coverage for phones.
Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health.
Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.
Coordinates and manages the expectations of all same day appointments.
Confirms and follows up on all communication.
Addresses and or follows up with all messages, mail, faxes, and incoming communications.
Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.
Proficient in identifying copays and previous balances.
Collects payments at time of services rendered.
Acts as a liaison between the patient and SBO when patients have detailed questions about billing.
Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed.
Works to maintain a work environment that is paperless, neat, and clear of clutter.
Regularly updates patient registries in EPIC.
Supports team members by handling key administrative duties.
Actively participates in the care team and cross functional team quality improvement process.
Maintains confidentiality in talking with patients, upholding policies, and setting an example.
Performs other duties as assigned.