Clerical Assistant - Child Services

State of Indiana•Lawrence, IN

5d•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Department of Child Services (DCS): Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination. Vision: Every child in Indiana thrives in a safe, loving, forever home. Purpose: Ignite hope. Cultivate joy. Role Overview: The Clerical Assistant supports the clerical and administrative needs of the office. You will assist with organizing case files, ensuring documentation is properly retained, and supporting staff in connecting clients to resources. This role requires a high level of collaboration and confidentiality. This position is in the Indianapolis East DCS Office and will support staff in Marion County, and surrounding counties as needed.

Requirements

Working knowledge of administrative work specific procedures.
Working knowledge of DCS procedures involved in the gathering and compiling statistical data or information and the preparation of standardized reports.
Ability to be tactful in dealing with persons over the telephone and in person.
Ability to make clerical decisions regarding appropriate procedures within specific program area.
Working knowledge of computer software systems and data entry procedures.
Ability to make simple arithmetic computations.
Ability to maintain confidential records.
Working knowledge of legal policies and procedures pertaining to the field of DCS child welfare.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A degree is not required.

Responsibilities

Maintain a variety of files, update case files as new material is collected, ensure that information is kept organized and that all necessary case documentation is retained in compliance with the record retention policy.
Prepare reports involving tabulations and balancing of posted data and simple arithmetic calculations.
Answer inquiries over the telephone or in person concerning regulations or procedures within specialized area.
Receive and prepare replies to routine correspondence.
Operate office machines related to specific area of work.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access