Clerical and Administrative Specialist

Northstar Memorial Group•San Mateo, CA

1d•Onsite

About The Position

NorthStar Memorial Group is seeking a compassionate, detail-oriented Clerical & Administrative Specialist to join our team at Skylawn Funeral Home in San Mateo, CA. This essential role supports daily operations and helps ensure a seamless, respectful experience for the families we serve. Our administrative team plays a critical role throughout every stage of the client family journey - from the first call to final arrangements. We are the foundation of support for both client families and our internal team, delivering accuracy, efficiency, and care in every interaction.

Requirements

1+ years of administrative or clerical support experience
Strong computer proficiency, including Microsoft Office (Word, Excel) and ability to learn new systems (experience with HMIS a plus)
Excellent organizational skills and attention to detail
Ability to multitask, prioritize, and adapt in a deadline-driven environment
Strong verbal and written communication skills
Ability to work both independently and collaboratively within a team
Valid driver’s license
High School Diploma or equivalent

Nice To Haves

Experience with HMIS

Responsibilities

Manage a high volume of incoming phone calls with professionalism, empathy, and efficiency
Schedule appointments and coordinate services for families and staff
Maintain and organize master files, including scanning, tracking, duplicating, and updating records in HMIS
Review and verify invoices for accuracy and proper coding prior to submission to Accounts Payable
Order and manage administrative materials such as brochures, business cards, name badges, and training supplies
Provide general administrative support to the funeral home team to ensure smooth daily operations
Work independently while meeting deadlines in a fast-paced, service-driven environment