Clearance Center Associate

Cardi's Furniture•Attleboro, MA

1d•Onsite

About The Position

Cardi's Furniture & Mattresses is looking for friendly, engaging, energetic, and hard-working individuals to provide quality "WOW" service to our customers. Whether they're answering phone calls, processing invoices, updating product tags, or assisting guests with their transactions, the ideal candidate will bring a positive and customer-focused attitude! This role involves greeting customers, determining their needs, overcoming objections, and assisting them with transactions and inquiries.

Requirements

Ability to work a retail schedule that includes nights, weekends and holidays.
Prior in person customer service experience preferred.
Physically able to be on your feet and move throughout our showrooms over an 8-12 hour work day.
Ability to maintain emotional composure in a professional business setting with customers, peers and management.
Strong work ethic and dependability a must.
General computer proficiency.
Professional dress required.

Nice To Haves

Bi-Lingual in Spanish preferred.

Responsibilities

Greeting customers in a friendly professional manner.
Determine customers needs using proper inquiries.
Recognize and overcome customer objections.
Assisting customers whom speak Spanish to understand company signage.
Accurately processing customer invoices and payments by bankcard or financing.
Going over paperwork and checking the system to make certain all information obtained and entered into the system is accurate to reduce concerns for the customer.
Assist customers regarding merchandise availability and scheduling orders for customer pick up or if applicable delivery.
Assist customers via telephone or in store to resolve their questions, concerns and issues relating to their purchase(s) or direct them to the appropriate person or department.
Show patience, compassion, empathy and emotional composure when working with unhappy customers.
Tag new product and accessories.