2026 US Open Cleaning Area Director
About The Position
The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 million on-site visitors, 224 million television viewers worldwide, close to 40 million online visits, and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team? We are seeking a Cleaning Area Director to oversee the cleaning and maintenance staff for the US Open and NTC Events.
Requirements
- Bilingual in English and Spanish (required)
- Prior cleaning and supervisory experience within maintenance or cleaning operations for venues or similar facilities
- Comfortable working in different height levels
- Previous guest or customer service related experience
- Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
- Available to work for the full duration of the US Open tournament - 7 days a week in August and September
- Must be able to work 10+ hour shifts and be available days, nights and weekends
- Willing to work outdoors in various weather conditions and able to stand for extended periods
- Personable and proactive team player with excellent communication skills
- Remain calm and focused in a fast-paced environment as well as during stressful situations
Responsibilities
- Greet and assist all staff and guests in a welcoming and friendly manner
- Supervise and coordinate all cleaning staff and services performed
- Dispatch staff to designated areas in a timely manner
- Uphold and enforce the grooming and appearance standards policy
- Maintain a daily log of all work performed by the cleaning staff, by location, throughout the assigned areas
- Document all problems, incidents, and complaints each day and work with HR manager on resolutions
- Maintain inventory of cleaning supplies and equipment
- Report all vendor issues such as low staffing levels, lack of supplies, and any other issues that may come up in real-time to the Facility Operations Department
- Provide daily cleaning assistance and perform various duties as assigned by the Facility Operations Department
- Manage and coordinate all tasks of cleaning services staff in designated areas
- Proactively troubleshoot cleaning problems as they occur and respond in a timely manner
- Facilitate sweep of facility after each session and ensure that the facility is cleaned to USTA standards
- Report unattended bags and packages, medical situations, incidents, or emergencies immediately to the command center
- Provide assistance and direction when dealing with inclement weather situations
- Provide staff for court and seat drying
- Work with Sr. Manager, Facility Services on year end evaluations and hiring recommendations
- Be familiar with NTC procedures
Benefits
- Hourly Pay Rate prior to tournament: $30 per hour
- Daily Pay Rate during tournament: $450 per day
- Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
- Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday, allowing you to enjoy meals on-site during your shift.
- Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
