Classroom Operations Coordinator

University of Washington•Seattle, WA

1d•$47,256 - $63,156•Onsite

About The Position

Academic Technologies has an outstanding opportunity for Classroom Operations Coordinator (Program Coordinator (NE S SEIU 925 Non Supv)) to join their team. Reporting to Manager of Classroom Facility and Operations, the Classroom Operations Coordinator is responsible for delivering high-quality technical and customer service while supporting daily team operations. This position performs work using knowledge and experience specific to the program while exercising independent judgment in interpreting and applying program rules and regulations. Standard working hours of duty are 11:00 AM – 8:00 PM Monday through Friday with an hour for meal break. Standard work schedule is subject to temporary change as business needs require.

Requirements

High school diploma AND two years of event or customer service-related experience.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Nice To Haves

Experience with event related AV coordination, setup, and troubleshooting.
Demonstrate excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
Demonstrate ability to work with minimum supervision both independently and as part of a team.
Ability to de-escalate tense situations when under pressure.
Must be able to perform tasks associated with operation of commercial audio and video equipment including lifting and carrying up to 45lbs of bulky equipment and/or tools, bending, squatting, climbing, reaching above shoulder heights, grasping, and fine manipulation.
This position requires business casual attire and at times, depending on event, may be asked to wear business dress attire.

Responsibilities

Monitor and assist with evening and other large-scale events in premier classrooms.
Lead student employees while they perform equipment set-up, tear-down and equipment operations using current equipment and technologies as needed; assist when necessary.
Meet with client on-site at events and work with Facility Assistants to resolve any challenges which may arise.
Monitor event space lobbies during large/multiple events providing crowd control as needed.
Escalate unresolved equipment problems/issues to the appropriate Academic Technologies team for resolution.
Complete emergency light cleaning (e.g., bagging trash, wiping surfaces, running vacuum, etc.) when UW Custodial Services personnel are unable to prepare event venues in a timely manner prior to the start of the event.
Oversee recycle, compost, and landfill containers and policies within Academic Technologies spaces. Order items as required to maintain this service.
Monitor communication channels such as phone, voicemail, and slack to receive reports regarding event issues in general assignment classrooms.
Provide timely assistance to requests utilizing the evening student facility assistant team as necessary.
Conduct building sweeps to check that access has been properly secured after evening events have concluded in any general assignment classroom.
Attend event planning site-visits with Event Services team to provide AV and logistical expertise.
Obtain knowledge regarding equipment variables in Academic Technologies spaces and advise Event Services team when necessary.
Serve as Classroom Facility and Operations liaison to Event Services and Classroom Technology teams including relaying information and cross training in skills between all teams.
Use Academic Technologies software to assist with intake processing and facilitation of events in general assignment classrooms.
Maintain AT equipment pool and fulfill daily equipment maintenance and equipment pulls for events, faculty, and classes.
Maintain order and cleanliness in all Classroom Facility and Operations areas including storage rooms, booths, AV pools, and closets.
Track AV and furniture inventory.
Through training and self-directed research, remain familiar with latest audio-visual and event equipment to best advise Classroom Facility and Operations team on inventory improvements.
Ensure high-quality, professional level automated video and/or audio recordings are completed and delivered.
Oversee and maintain Crestron-enabled iPads for Facility Assistant use.
Remain familiar with latest troubleshooting techniques and procedures, updates, new equipment, and other tools as well as required UW and AT training via classes or on-line.
Create and distribute event schedules for AT spaces.
Create and distribute Facility Assistant Service Order PDFs daily.
Create, maintain, and track Facility Services records for Kane Hall building issues. Meet with Campus Facilities to ensure issues are properly resolved.
Maintain and adapt the Academic Technologies website as required.
Provide basic equipment and refreshment training for Facility Assistants (student employees).
Train students on the operation and proper use of the equipment in equipment pool, proper equipment pick-up and return procedures, and proper utilization of AV systems.
Provide on-site AV equipment training as needed to faculty, staff, students, and guests.
Provide support to student staff during daily closing shifts.
Other duties as assigned