Classroom Facilitator -- Tooele Campus

Utah State University•Tooele, UT

5d•Onsite

About The Position

Facilitators are an important part of the staff at USU-Tooele because they aid Interactive Video Broadcast (Connect) instructors and assist in the use of Zoom technology to ensure a beneficial learning environment. Our facilitators greet our students and staff with a smile, are eager to assist, and are trained to provide technology support to our instructors and build rapport. This part-time, nonbenefitted position is housed on the Tooele Campus. The position hours and days may change each semester. Evening Shift—Monday thru Friday—4:30 to 9:30 or 10:30 PM.

Requirements

Willingness to learn simple technology skills.
Ability to write effectively so that others can understand.
Ability to communicate effectively face-to-face, over the phone, on IVC equipment, and via electronic communication devices.
Basic knowledge of computers.
Basic knowledge of how to navigate the Internet and use various types of email software.
Basic knowledge of how to use office equipment (printer, copiers, fax, scanner, etc.)
Must be dependable, punctual, able to maintain confidentiality of student information, and work with integrity.

Nice To Haves

Experience with customer service and knowledge of what is customer service.
Experience using Zoom program.
Experience with operating and troubleshooting broadcast equipment.
Completion of an IVC college class or other college coursework.
Experience using Canvas programs.
Experience in classroom facilitation.
Knowledge of how to use Microsoft Office programs.
Demonstrated success working with the general public and/or college students.
General knowledge of Utah State University policies and procedures.

Responsibilities

Check for e-mail correspondence from instructors and make copies of assignments and/or exams for students before classes begin.
Follow set up procedures for IVC broadcast classes and Zoom and ensure that classes are ready for instruction 15 to 30 minutes before classes begin.
If there are problems with IVC classes or Zoom courses, troubleshoot the equipment and/or work with the VOC and facilitator lead to resolve the problems.
Maintain an atmosphere of learning, respect, productivity in the classroom while facilitating.
Communicate with professors and students in the classroom to assist with problems or concerns related to the classroom.
Provide solutions and give feedback on how to better the classroom experience.
Proctor in-class exams and remain in class while the exam is being taken.
Collect homework, exams or any other correspondence to be sent to instructors.
Collect, process and return homework/assignments and exams in a prompt and confidential manner according to testing center practices.
Maintain accurate class rolls and attendance records when required by instructor.
Other duties as assigned