Student Classroom Experience Assistant - IT - Innovative Learning Center

Tulane University•New Orleans, LA

33d•Onsite

About The Position

This is an entry-level IT support role focused on customer service, assisting students and faculty with library print stations and classroom technology. The position involves monitoring and maintaining public print stations, answering a support hotline, responding to classroom technical issues, and providing technology demonstrations. Additional tasks may include supporting special events and, for some team members, acting as a telephone operator for the university.

Requirements

Punctual, patient, and calm demeanor in tense situations.
Good communicator, both written and verbal.
Detail-oriented to document all help requests or incidents.
Comfortable learning new technology, including Microsoft Teams.
Must be available to work at least 10 hours a week.
Must be available for morning and weekend shifts.
Active enrollment as a student at Tulane University.
General knowledge of campus departments (for telephone operator role).

Nice To Haves

Federal Work Study Award (potentially).

Responsibilities

Monitor public print stations in the library, refilling paper, toner, and clearing jams.
Use Pharos printing software to issue reprints for customers experiencing printing errors.
Answer the classroom support telephone hotline and respond to calls by going to classrooms to triage or fix basic computer problems.
Escalate more complicated technical issues to tier 2 support (Tulane AV team).
Provide classroom technology demonstrations to professors by appointment.
Assist with other tasks for special events, such as hanging posters, sorting items, unloading office supply orders, and transporting equipment.
Optionally, answer the main Tulane telephone line and direct calls as a student telephone operator.