Classroom Audiovisual and Technology Support Specialist (August 1, 2026 Start Date)

Trinity School•New York, NY

10d•Onsite

About The Position

Trinity School, a co-educational, K-12 institution located on the Upper West Side of Manhattan, seeks a full-time Classroom Audiovisual and Technology Support Specialist beginning August 1, 2026. This role is a member of the Technology Department and reports to the Chief Information Officer. The position is fundamentally a hands-on support role responsible for the daily operation, maintenance, and troubleshooting of both audiovisual (AV) and general information technology (IT) systems across the school campus.

Requirements

Excellent written and oral communication skills.
Ability to manage multiple tasks and projects to completion and within deadlines.
Ability to work with individuals with a range of technological expertise in a courteous and professional manner while remaining calm and supportive.
Experience working with Service Level Agreement metrics.
Excellent working knowledge of and previous experience with AV systems and equipment such as Epson projectors, Video Switchers, Apple TVs, Interactive Flat Panel, and Document Cameras.
Extensive Experience with Mac OS, iOS, Windows, and Chromebooks.
Strong work ethic and commitment to the School's mission.

Nice To Haves

CompTIA A+ or equivalent certification

Responsibilities

Serve as the primary point of contact for all AV classroom technology support requests, responding to and resolving AV help desk requests in person, by telephone, or by email.
Effectively prioritize service requests and projects to minimize end-user work interruption.
Set up, operate, and troubleshoot AV equipment for classes, including projectors, microphones, speakers, interactive whiteboards, and displays.
Provide proactive maintenance and checks on AV systems in classrooms and meeting spaces to ensure they are in good working order.
Train faculty and staff on how to use classroom AV technology effectively.
Perform routine maintenance and updates on computers and AV systems to ensure optimal performance.
Oversee work of third-party contractors as needed for installation, repair, and upgrades of small to mid-size installations, including writing Requests for Proposals (RFPs), analyzing bids, and recommending vendors.
Provide secondary support to the AV Manager on an occasional, as-needed basis to assist with the setup for assemblies and community gatherings.
Provide tier one troubleshooting for laptops, desktops, iPads, printers, copiers, and monitors across campus, including breakage, how-tos, and small- to mid-size problems.
Maintain an accurate inventory of all technology assets (laptops, desktops, tablets) and AV equipment using management systems.
Assist with computer imaging and deployment including backing up, configuring, following a checklist, scheduling a meeting, and orienting employees to new computers.
Maintain timely and accurate help desk request records using a ticketing system.
Escalate support issues to appropriate technology department colleagues as needed.