Student: CLASS/Groves Access Assistant 2026-27

Augsburg University•Minneapolis, MN

3d•Hybrid

About The Position

This position is scheduled to work approximately 8-15 hours a week, with varying scheduled hours. The CLASS Office, open from 8:00 a.m. to 6:00 p.m., Monday through Friday, leads the Augsburg community in advancing disability access and equity. This role is an opportunity for students to gain meaningful work experience in a supportive setting that promotes professional growth, personal accountability, teamwork, collaboration, and quality work aligned with Augsburg's mission.

Requirements

Students must be currently enrolled at Augsburg and must be work-study eligible.
Attention to detail.
Comfortable with managing multiple tasks at the same time.
Maintain confidential student information when working on job tasks.
Communicate well with students, faculty, and staff in-person, on the phone, and in online interactions.
Problem solve and prioritize work related tasks with assistance from other office staff, and maintain an organized work environment.
Flexibility in schedule: Most hours for this position will be within 8am-6pm. However, there may be on-call hours available for evening exam proctoring as needed.

Nice To Haves

Previous customer service experience preferred.
Recommended experience with Excel, Google Sheets, online databases, and Adobe.

Responsibilities

Assist the CLASS Office with accommodation and office related tasks.
Daily communication (in-person, e-mail, phone) with faculty, students and staff for items involved in testing, note-taking, and alternative format text.
Manage a database of testing schedules, and prepare envelopes for exams being taken in the testing center.
Proctor exams, schedule proctors for exams as needed, and support oversight of testing in the CLASS Office.
Support the Assistive Technology/Accommodations specialist with alternative format production.