Class a Lead Support Driver - Requisition 4105

Denali Water Solutions LLC•Goodyear, AZ

3d•Hybrid

About The Position

The Lead Support serves as the Area Manager’s primary operational partner and second-in-charge, providing day-to-day frontline support to drivers and ensuring seamless execution of service operations. This role plays a critical part in resolving service issues, coordinating route coverage, training and retraining drivers, and managing service cases to ensure high levels of customer satisfaction, safety, and efficiency. The Lead Support is expected to lead by example in the field, reinforce company standards, and act as a key communication link between drivers, dispatch, and the Area Manager.

Requirements

Strong problem-solving and decision-making skills in fast-paced environments
Excellent communication and interpersonal skills
Ability to train, coach, and motivate team members
Strong organizational and time management skills
Customer-focused mindset with a sense of urgency
Ability to multitask and prioritize competing demands
Working knowledge of routing systems, CRM tools, and transportation software
Manager level Proficiency in Microsoft Office products, especially Excel and general computer applications
Strong attention to detail and follow-through
Must have a valid driver’s license.
Must be able to read, write and follow verbal and written instructions in English.

Nice To Haves

Associates degree or higher or demonstrated competency.
2-3 years of experience, preferred.
Class A CDL is a plus.
Truck dispatching experience, preferred.

Responsibilities

Act as the Area Manager’s #2, supporting daily operations and stepping in to manage activities in the manager’s absence.
Provide direct support to CDL drivers, including route assistance, troubleshooting issues, and ensuring service completion.
Resolve service cases promptly, including customer complaints, missed service, and operational disruptions.
Schedule, track, and close service cases, ensuring accurate documentation and timely resolution.
Train and retrain drivers on safety procedures, equipment uses, customer service expectations, and company standards.
Assist with onboarding and field training for new drivers
Support route coverage and planning
Work closely with the Logistics Manager and the Area Manager to optimize routing and improve efficiency.
Monitor daily operations to ensure safety, compliance, and productivity standards are met.
Reinforce company policies and provide coaching and feedback to drivers to improve performance.
Assist with investigation of service failures and recommend corrective actions.
Support equipment management, including identifying maintenance needs and coordinating repairs, PM services and annual inspections
Maintain clear and effective communication between drivers, dispatch, and management.
Promote a culture of safety, accountability, teamwork, and customer focus.
Responsible for route coverage across AZ, NV, NM for 1–2 weeks at a time depending on route coverage needs; cover routes while drivers are on vacation or call off.
When not covering routes, support utility drivers.
Perform office-based operational tasks including Excel reporting, Samsara, Roadnet experience, billing, and routing support.
Communicate between drivers and other departments to ensure operational alignment.
Support fleet service activities; familiarity with electric pallet jacks and PTO systems required.
Act as a field leader and problem solver
Be the go-to person for drivers
Maintain ownership of service execution and issue resolution
Support and reinforce the Area Manager’s direction and priorities