Clarins Counter Manager for Holt Renfrew Ogilvy - Vancouver

Clarins Canada Inc • Vancouver, BC

3d • CA$25 - CA$28 • Onsite

About The Position

Clarins Group is a global leading skincare and make-up company with a committed family history, a passion for innovation, and a spirit of independence. Its mission is to "make life more beautiful, passing on a more beautiful planet." Operating in over 150 countries, Clarins is the number one skincare company in Europe and is expanding globally. The company is committed to promoting diversity and is seeking a Clarins Counter Manager for Holt Renfrew Ogilvy in Vancouver.

Requirements

• A secondary school leaving certificate.
• Ability to exceed sales targets.
• High level of collaboration: Working with and for others in a team-oriented environment.
• Ability to work in a dynamic environment that requires a high degree of versatility with minimal supervision.
• Ability to work flexible hours to suit customer needs, including evenings, weekends, and public holidays.
• At least two years’ experience in a commission-based sales environment.
• Previous experience in retail as a product specialist in a luxury environment.
• Entrepreneurial, competitive, independent, and self-motivated.
• Fully bilingual in French and English.

Responsibilities

• Provide outstanding service to all customers.
• Exceed individual sales and service targets.
• Exceed the Clarins brand’s sales and service targets.
• Build a loyal customer base by attracting new customers, fostering loyalty among existing customers, and retaining loyal customers.
• Share product knowledge with the entire in-store sales team.
• Maintain excellent relationships with customers, sales advisers, and sales managers.
• Increase sales of the Clarins brand by identifying key marketing opportunities, organizing events, and making recommendations to customers.
• Attend all training sessions on products, the Clarins brand, and Holt Renfrew.
• Carry out tasks relating to order picking, visual merchandising, price changes, and sales support.
• Communicate regularly with customers by telephone, post, and email regarding in-store events, stock requests, sales follow-ups, birthdays, etc.
• Resolve all customer service issues and liaise with sales management on any matters not covered by the guidelines.
• Comply with all health and safety policies and requirements.
• Carry out other tasks as required.

Benefits

• An inspiring, fashion-focused environment with opportunities for learning and personal development.
• A competitive total remuneration package.
• A generous staff discount.
• A pension scheme.
• Health and dental benefits.
• A tuition fee assistance scheme.
• Ongoing learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED