ClaimsXM Technical Writer

Signature Performance, Inc.•,

28d•Onsite

About The Position

In the role of ClaimsXM Technical Writer, you will act as a communication bridge between subject-matter experts (Operational Staff, Developers, Data Engineers) and front-end users. This position involves researching and analyzing complex information, writing, editing, and formatting user-friendly documentation. You will collaborate with various operational users, technical staff, and clients to gather accurate technical information. You will design gathered information logically using diagrams and charts for various audiences. You will create, write, format, and maintain all IT governance documentation, including policies, procedures, and SOPs. Additionally, you will review content for consistency, accuracy, and grammar, perform tests with subjects for understanding, and maintain yearly reviews and updates on all IT governance documentation. The role requires excellent verbal and written communication skills, the ability to convey complicated ideas simply, and public speaking, formal presentation, and training skills. Other duties may be assigned.

Requirements

3-5 years technical writing and training experience in a fast-paced IT organization.
Experience working directly with technical and operational team members.
Working knowledge of Microsoft Products including -- Word, Excel, Visio, PowerPoint, etc.
Ability to learn new processes, software, hardware and technical concepts quickly.
Analytical mindset - ability to digest large amounts of data and extract relevant information to build materials.
Time Management -- skills to juggle multiple projects while meeting strict publication deadlines.
Capacity to determine the technical proficiency of the readers and adapt tone, vocabulary, and structure accordingly.
Knowledge of the 7 C's of Technical Writing.
Proficiency with documentation software.
U.S. Citizenship or naturalized citizenship is required for this position.
All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Nice To Haves

Achieved a bachelor's degree in communication, English, or IT related discipline.
Working knowledge of JIRA, Confluence and Trizetto Products.
Experience in the medical insurance field.

Responsibilities

Collaborate with various operational users, technical staff, and clients to gather accurate technical information for the documentation.
Review details from various sources to determine what needs to be included in the materials.
Design the gathered information together in a logical manner using diagrams, charts, etc. for various audiences to comprehend.
Create, write, format, and maintain all IT governance documentation including policies, procedures, SOPs, etc.
Review the content for consistency, accuracy, and grammar and perform test with subjects for understanding.
Maintain the yearly review and updates on all IT governance documentation.
Excellent verbal and written communication skills -- ability to convey complicated ideas in a simple manner.
Public speaking, formal presentation, and training skills.
Other duties may be assigned.