(CAN) Réclamations
About The Position
The Claims position is responsible for obtaining proper credit from all Vendor Partners and controlling inventory through proper merchandise handling procedures according to company guidelines. This role also involves providing exceptional customer service to vendor partners, associates, and customers on the sales floor. The position ensures safety practices are followed, monitors merchandise returns to minimize chargebacks, and maintains up-to-date knowledge of company policies and procedures regarding damaged and recalled merchandise. Additionally, the role supports other associates as required and ensures compliance with various store programs and systems.
Requirements
- Age - 16 or older
Responsibilities
- Assists in shrink prevention by scanning all damaged and stolen merchandise in a timely manner.
- Maintains all up-to-date returns, vendor return requests (RA), recalls, paperwork, packing and shipping, ensuring they are completed in a timely manner and within deadlines.
- Handles all SORT and Global Donation Merchandise.
- Ensures safety practices are continuously followed, including proper disposal of chemicals, maintaining a neat and hazard-free claims area, and correct ladder usage and lifting techniques.
- Monitors merchandise being returned through claims and protects assets by ascertaining proper process and handling regarding shrink to keep chargebacks to a minimum.
- Records and monitors returns and shrink wins within the store.
- Maintains up-to-date knowledge about Company policies, guidelines, and processes regarding the handling of damaged and recalled merchandise.
- Ensures all New Store Programs and systems are implemented and followed on a continuous basis.
- Ensures the Return Manual is followed by keeping claims current, minimizing chargebacks, and ensuring Vendor Return Request Forms are completed for all claims over 45 days old.
- Completes all GM CVP (Customer Value Program).
- Provides support to Office Support Associate (OSA) and Directs Store Delivery Associate as required.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
