(CAN) Claims

Walmart • Bolton, ON

9d • Onsite

About The Position

The Claims position aims to obtain proper credit from Vendor Partners and control inventory through correct merchandise handling procedures, adhering to company guidelines. It also involves providing exceptional customer service to vendor partners, associates, and customers on the sales floor. Key aspects of the role include assisting in shrink prevention by timely scanning of damaged and stolen merchandise, and maintaining up-to-date returns, vendor return requests (RA), recalls, paperwork, packing, and shipping within company deadlines. The role also handles SORT and Global Donation Merchandise. A strong emphasis is placed on continuously following safety practices, such as proper chemical disposal, maintaining a clean and hazard-free claims area, and correct ladder usage and lifting techniques. The Claims associate monitors merchandise returns to protect assets, minimize chargebacks, and records shrink wins. They must stay current with Company policies regarding damaged and recalled merchandise, ensuring new store programs are implemented. Additionally, the role involves following the Return Manual, keeping claims current, and completing Vendor Return Request Forms for claims over 45 days old, as well as completing all GM CVP (Customer Value Program). Support to the Office Support Associate (OSA) and Directs Store Delivery Associate is also required.

Requirements

• Age - 16 or older

Responsibilities

• Assists in Shrink prevention by scanning all damaged and stolen merchandise in a timely manner.
• Maintains all up-to-date returns, vendor return requests (RA), recalls, paperwork, packing and shipping and ensuring they are completed in a timely manner and within any deadlines as per Company guidelines. Handle all SORT, and Global Donation Merchandise
• Ensuring safety practices are being followed continuously. i.e., chemicals are properly disposed, claims area is kept neat, clean and free of hazards, proper ladder usage and lifting techniques.
• Monitors merchandise being returned through claims and protect assets by ascertaining proper process and handling in regard to shrink, in order to keep charge backs to a minimum. Recording and monitoring returns and shrink wins within the store.
• Maintains up to date knowledge about Company policies, guidelines and processes regarding the handling of damaged and recalled merchandises and ensures all New Store Programs and systems are implemented and followed on a continuous basis.
• Ensures that the Return Manual is being followed through keeping claims current, keeping charge backs to a minimum and ensuring Vendor Return Request Forms are completed for all claims over 45 days old.
• Completes all GM CVP (Customer Value Program)
• Provides support to Office Support Associate (OSA) and Directs Store Delivery Associate as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees