Claims Verification Supervisor

TopDog Law

7d

About The Position

The Claims Verification Supervisor oversees daily operations of the claims verification team, ensuring accurate and timely review of claims in accordance with company policies and regulatory requirements. This is a high-ownership role focused on team performance, quality control, and process improvement — measured by accuracy rates, turnaround times, and denial reduction. This role is critical to our success because it directly impacts clients, revenue, case outcomes, and team efficiency, supports speed, quality, and consistency as we scale, helps protect and elevate the TopDog Law brand and client experience, and strengthens the foundation needed to grow responsibly and sustainably.

Requirements

• 3–5 years of claims processing or verification experience
• 1–2 years of supervisory or lead experience in a claims or operations environment
• Strong understanding of claims adjudication, documentation standards, and regulatory compliance
• Proficiency in claims management systems and Microsoft Office Suite
• Analytical mindset with the ability to translate data into actionable decisions
• Clear communicator; able to present findings and recommendations to stakeholders
• Strong communication skills—written and verbal
• Ability to think critically, prioritize effectively, and execute with speed

Nice To Haves

• Experience in a fast-growing or high-volume environment
• Comfort with ambiguity and evolving systems
• Experience in legal, professional services, or client-centric organizations
• Bachelor’s degree in a related field preferred; equivalent experience considered

Responsibilities

• Supervise, coach, and evaluate claims verification specialists
• Manage workload distribution to meet turnaround time (TAT) standards
• Lead onboarding and ongoing training on claims procedures and compliance
• Audit completed claims to identify errors and training opportunities
• Serve as escalation point for complex or high-value claims
• Enforce verification standards and internal controls to minimize fraud, waste, and abuse
• Track KPIs including accuracy rates, TAT, denial rates, and productivity
• Identify workflow inefficiencies and implement improvements
• Report team performance and claim outcomes to senior management
• Ensure documentation accuracy and compliance with all regulatory requirements
• Stay current on payer rule changes and industry best practices
• Partner cross-functionally with billing, underwriting, compliance, and legal teams
• Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

Benefits

• Real growth: As the firm grows, so do opportunities for advancement and leadership
• High standards, real support: Clear expectations, coaching, and accountability
• Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity
• Meaningful work: Helping people through some of the hardest moments of their lives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree