Claims Unit Manager - Vendor Management

AAA • Coppell, TX

5d • $120,500 - $160,800 • Onsite

About The Position

This management leadership position is typically responsible for managing four to ten Claims Teams, or it can manage specialized functions within the Claims business unit. This position manages specialized functions related to Claims Vendor Management. The primary functions include effective expense management, contract execution, employee development and succession planning, training, staffing, performance measurements, and continuous improvement. Another critical function is to facilitate unit level vendor strategies to support claims initiatives. The position also ensures compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices.

Requirements

• Bachelors Equivalent combination of education and experience
• 7-9 years Claims handling and/or operations
• Advanced organizational and planning skills
• Advanced oral and written communication skills. Advanced interpersonal skills necessary.
• Ability to effectively lead change
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State
• Chartered Property Casualty Underwriter – Insurance Institute of America

Responsibilities

• Ensure all Claims vendor contracts meet or exceed legal and regulatory requirements. Regularly review appropriate contracts for quality and monitor results of performance and financial reports. Ensure corrective actions are taken to correct deficiencies.
• Manage a substantial portfolio of vendor contracts, overseeing governance, driving strategy, consolidation, risk mitigation, and compliance. Coordinate executive business reviews for performance discussions, action planning, and accountability. Partner with Claims and enterprise leadership to align vendor capabilities with business priorities and transformation initiatives.
• Recruit and develop people to accomplish #1 and #2. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth, and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports. Monitor and reinforce behavior that furthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner.
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product and overall administrative projects.
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager