Claims Training Mentor

Florida Blue•San Antonio, TX

5d•Onsite

About The Position

The Claims Training Mentor is responsible for mentoring new hires and existing employees through training delivery with formal instructor-led (classroom and virtual) training. This role will be facilitating discussions to support the implementation of informal training solutions and providing coaching and performance-based feedback to employees enabling them to perform the requirements of their roles while maximizing their time to full job competency. The Claims Training Mentor will facilitate hands-on training, and in 1:1 situations, with coaching and instruction in the advanced areas of Operations with a focus on Self-Funded Claims processing, functioning as a Subject Matter Expert.

Requirements

4+ years related work experience.
iiiPUT system experience required.
Strong written and verbal communication skills.
1-2 years’ experience with training delivery/facilitation support experience in a virtual or in-person environment.
Related Bachelor’s degree or additional related equivalent work experience will be considered.
Ability to work in a fluid environment where business and organizational direction changes occur frequently.
Skilled to quickly develop business relationships and interpret business related results into actionable items.
Resourceful to address and/or solve non-route requests and business-related issues.

Nice To Haves

Self-Funded Claims Processing experience preferred.
Experience can be supplemented with 3 - 5 years of relevant work experience in operations, customer service, billing and/or claims processing.
Knowledge of instructional design process (i.e. ADDIE, RAPID) with ability to demonstrate practical application of principles preferred.
Working knowledge of instructional design methods (Dick & Carey, MLRK) with ability to demonstrate practice application of methodology preferred.
Knowledge of Kirkpatrick and Philip learning evaluation models with experience in knowledge proficiency and on the job transfer.
Management experience preferred.
Experience delivering training to front line managers and/or supervisors.
Industry recognized facilitator certification (i.e. ATD Certification, Achieve Global, etc.) preferred.

Responsibilities

Deliver and facilitate in person and virtual training spanning Customer Service and Claims Processing for multiple job roles for various client groups and blocks of business.
Facilitate in person and virtual reinforcement sessions on a variety of product, system & job role, support area business processes.
Partner with auditing, operations, account management, and Talent Development to evaluate existing content.
Function as a performance consultant, collaborating with operations to perform needs assessment and recommend training solutions.
Assess content and report out at a high-level ROI on time spent, quantifying trends in training impact.
Partner with instructional system design and development team to deliver pilot courses and provide feedback on instructional soundness of materials, including assessments.
Provide feedback to the instructional design and development team regarding product content and skill adaptation enhancements aimed at increasing a learner’s time to competency.
Recommend best practices in facilitation which support formal and informal solutions in an in person and virtual environment that take into account technology platforms.
Perform administrative responsibilities, such as evaluations on course and delivery effectiveness, classroom surveys regarding set-up/upkeep/system images, and system performance & other duties as assigned.
Provide coaching and feedback to management on progress of an individual learner and a group on their ability to best apply knowledge, skills, tools and job processes.