Claims Trainer

GAINSCO • Richardson, TX

2d • Hybrid

About The Position

GAINSCO is seeking a Claims Training Leader to develop, coordinate, implement, and deliver training programs that help Claims employees perform at their highest level. This role will primarily support Level 2 Claims training focused on non-attorney represented bodily injury claims, including onboarding, nesting/live claim handling support, continuous learning, and skills development. You’ll partner with Claims leadership and peers to improve performance, quality, and productivity across the Claims organization.

Requirements

• Bachelor's degree preferred.
• To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required.  If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.
• Minimum of 2 years coaching and training, and/or presentation experience required.
• Minimum of 4 years Claims experience required.
• Strong technical claims handling knowledge and insurance industry expertise.
• Ability to give and receive constructive feedback at all levels of the Claims organization.
• Excellent Customer Service skills.
• Excellent written and verbal communication skills.
• Excellent time management and analytical skills.
• Leadership, mentoring, and management skills.
• Ability to work independently and influence employees.
• Organizational ability with an emphasis on project management skills.
• Coordination and leadership of inter-departmental projects and training.
• Effective collaboration with peers and business partners.
• Proven problem-solving, decision-making, and organizational skills.

Nice To Haves

• Prior Claims management skills preferred.
• Experience developing learning programs and curriculum is a plus.
• Experience with learning tools and content development platforms is a plus.

Responsibilities

• Deliver engaging Instructor-Led, Virtual, and Online training sessions for new and existing Claims employees for Level 2 Claims (non-attorney represented bodily injury).
• Provide mentorship and support during onboarding, nesting, and live claim handling.
• Monitor employee progress and provide feedback to drive performance and growth.
• Create training content, resource materials, and curriculum tailored to Claims processes and systems.
• Ensure programs are aligned with business goals and adult learning principles.
• Conduct needs assessments to identify skill gaps and develop targeted learning solutions.
• Collaborate with Claims leadership to align training with departmental initiatives.
• Partner with leadership on performance consulting and cross-functional projects.
• Contribute to the development and execution of training strategies.
• Oversee licensing requirements and CE compliance for Claims employees.

Benefits

• Excellent benefits package medical & dental, vision insurance, life insurance, short-term and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees