PL Claims Trainer

Jewelers Mutual Group•Neenah, WI

About The Position

This position is responsible for designing, delivering, and maintaining training programs for both existing and newly hired Claims personnel based on their current job duties and performance expectations. This role provides instruction across general claims processes, systems and application usage, product knowledge and end to end claim adjudication. The Claims Trainer also develops, maintains and updates the centralized claims training documentation library. Training supports claims handled both in the United States and Canada. Why Jewelers Mutual: Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people. Here, you’ll: Move fast and embrace change Always look for better ways Grow, thrive, and help shape what’s next Join us and be part of a culture where you can make an impact while building your future.

Requirements

High School Diploma or GED
Minimum 5 years’ claims experience
Obtain and/or maintain an insurance adjuster’s license
Strong communication and presentation skills
Excellent organizational skills

Nice To Haves

Bachelor’s degree in Business Administration, Education, or related field preferred
AIC, SCLA, and CPCU certifications preferred
Graduate Gemologist and other jewelry industry designations preferred
Formal training around adult education preferred
Property/casualty insurance background and jewelry industry experience preferred

Responsibilities

Acts as the liaison between Claims and company initiatives/projects by ensuring all parties are aware of timeframes, limitations, expectations, etc.
Provides training on all aspects of claim handling.
Training includes the following applications, Zing, GW Claim Center, Policy Center, ImageRight, SmartComm, NICE, Sovos/Taxport, Allied Universal, Polygon, Rapnet, IDEX and ISO Claim Search.
For new hires conduct weekly file and phone audits for quality and consistency. Audits will be maintained in NICE under the nesting phase until the claim examiner has completed training.
Share progress of each trainee with Claims Managers at regularly scheduled meetings
Anticipate upcoming changes, identify required training, assess timing, and provide feedback and recommendations for process improvements.
Embraces change, leads by example, maintains a positive work environment and ongoing learning culture.
Focus on employee and customer experience. Must be able to maintain working relationships internally with Claims Leadership, Underwriting, Marketing, and Loss Prevention. Must be able to maintain working relationships externally with Jewelers, adjusters, and attorneys.
Provides backup support as a Claims Examiner, as needed.

Benefits

Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

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