Claims Trainer

Frontline Insurance Managers Inc. • Lake Mary, FL

171d • Hybrid

About The Position

At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Trainer plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. Our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Claims Trainer, where you can make a meaningful impact and grow your career, your next adventure starts here!

Requirements

• Bachelor's degree
• 7+ years of experience in property and casualty claims

Nice To Haves

• Claims Trainer experience is preferred
• Field claim handling experience is preferred

Responsibilities

• Exemplify professional and ethical behavior.
• Partner with Quality Assurance and claims personnel to identify training needs and recommend solutions for greater efficiency and improved claim handling.
• Create, develop, and deliver effective training utilizing various written and verbal methods and materials including but not limited to presentations, video job aids, PowerPoints, Workflows, coaching, mentoring and other educational materials.
• Assist in maintaining and updating training materials to accurately reflect current/relevant practices and regulations.
• Conduct in-person and virtual training on claims processes, systems, guidelines, regulatory requirements, and other topics.
• Provide feedback on curriculum and learner engagement/comprehension to promote consistency of claim handling.
• Maintain up to date knowledge and compliance with Company procedures, claim related statutes, insurance regulations, and other legal requirements.
• Deliver high level customer service for our internal and external partners.
• Overnight travel and/or extended work hours beyond regular business hours may be required, including weekends, holidays, during a catastrophe response and/or as needed.

Benefits

• Hybrid work schedule!
• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• 401k Retirement Plan with a generous match.
• Four weeks of PTO
• Pet Insurance for your furry family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior