Claims Trainee - INVEST

Gallagher • Orlando, FL

10h • Remote

About The Position

The Emerging Talent INVEST Program – Guidance Pathway is an essential entry-level opportunity, specifically designed for individuals with some college, an associate degree, or 2+ years of work experience who are eager to launch a career in liability. This 3-month pathway focuses on training individuals to evaluate and resolve third-party auto claims involving damage to vehicles and other property, with an emphasis on clear communication, accuracy, and customer service. At Gallagher Bassett, the purpose is helping people through challenging moments by assisting clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. This is achieved through empathy, precision, and a strong sense of partnership. The company is a team of fast-paced fixers, empathetic experts, and outcomes drivers who care deeply about doing the right thing and doing it well. Whether managing claims, supporting clients, or improving processes, the role plays a vital part in helping businesses and individuals move forward with confidence. The company culture values teamwork, encourages curiosity, and celebrates the impact of work. The Emerging Talent INVEST Program – Guidance Pathway is designed for individuals with a passion for people, a sharp eye for detail, and a drive to build a rewarding career in the insurance industry. Through this immersive 3-month program, participants will gain hands-on experience handling fast track general liability claims or auto property damage claims while developing the foundational knowledge and professional skills needed to thrive in the world of liability claims. This pathway offers a structured, supportive, and exciting entry point into one of the fastest-growing and most stable professions in the country.

Requirements

• High school diploma or GED equivalent is required.
• Some college, an associate’s degree or 2+ years relevant work experience preferred.
• Positive, customer-focused mindset with a willingness to learn.
• Detail-oriented and dependable.
• Comfortable working independently and as part of a collaborative team.
• Commitment to personal growth and development within the claims profession.

Responsibilities

• Participate in structured training that includes classroom instruction, digital coursework, and live sessions focused on liability claim fundamentals, customer service, and systems navigation.
• Build hands-on skills in a simulated environment that mirrors real claim situations—reviewing incident reports, writing contact notes, assessing liability, and evaluating damage in a controlled setting.
• Observe experienced liability adjusters handling simple claims such as auto property damage, slip-and-fall incidents, or low-severity third-party property damage to see best practices in action.
• Progress through development checkpoints to ensure understanding of core competencies, including liability determination, policy interpretation, and claims communication.
• Engage in team meetings, mentorship check-ins, and peer discussions to gain exposure to different perspectives and support professional development.
• Start processing a small number of automobile liability property damage claims —around Week 3 of the program. Caseload will gradually increase in volume as skill and confidence build.
• Learn to conduct basic investigations by reviewing statements, photos, and police reports to determine fault and evaluate exposure under the policy.
• Provide professional, courteous, and timely updates to claimants, clients, and service providers. Begin practicing effective communication that supports trust and transparency.
• Coordinate with repair shops, rental providers, and appraisers to ensure timely resolution of automobile property damage claims.
• Maintain organized and compliant claim files, accurately documenting all interactions and decisions in the claims management system.
• Follow company protocols, policy guidelines, and claim best practices while applying what has been learned from training and coaching to real claim scenarios.
• Learn to recognize potential subrogation opportunities and properly route files to the appropriate team for further handling.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED