Claims Technician

QBE Insurance Group • Atlanta, GA

7d • $22 - $36 • Hybrid

About The Position

The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained. This role is hybrid, where you will be expected to be in the office 2-3 days per week.

Requirements

• Experience in Commercial insurance services in a similar role.
• Customer service experience.
• Tertiary degree or equivalent combination of education and work experience.

Responsibilities

• Manages new claims enquiries, reviewing policy records and creating new claims.
• Develop effective relationships with internal and external stakeholders.
• Provides technical advice and guidance in areas of expertise.
• Respond to requests for claims advice and Management Information/reporting.
• Undertakes additional administration duties related to claims processing.
• Develop a good working knowledge of claims systems.
• Handles a portfolio of delegated authority claims.
• Contributes to the claims handling plans.
• Develop an understanding of relevant internal policies, processes and procedures.
• Acts as a point of reference to guide and advise others.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree