Claims Team Manager, General Liability (National Accounts)

Zurich in North America • Omaha, NE

1d • Hybrid

About The Position

Join Our Team as a Team Manager – General Liability at Zurich North America! Are you ready to lead a dynamic team and make an impact in the world of commercial general liability claims? Zurich North America is seeking a Team Manager – General Liability to join our talented Claims team. This is an exciting opportunity to work in one of the following locations: Addison, TX; Schaumburg, IL; Atlanta, GA; Gold River, CA; Maitland, FL; Omaha, NE; Overland Park, KS; or Parsippany, NJ. In this role, you’ll take the lead in guiding a team of technical Claims Professionals, driving superior results, and fostering a culture of excellence. Your leadership will be key to ensuring operational efficiency, exceptional customer satisfaction, and the professional growth of your team members.

Requirements

• Juris Doctor with 5+ years of claims experience OR Bachelor’s Degree with 6+ years of claims experience OR High School Diploma or Equivalent with 8+ years of claims experience
• Strong customer service skills.
• Proficiency in Microsoft Office.
• Experience collaborating across teams.
• Knowledge of insurance legal statutes, claims handling, and regulatory environments.
• Ability to travel up to 20%.

Nice To Haves

• Experience managing commercial general liability claims.
• Leadership experience in claims or operations.
• Strong negotiation and analytical skills.

Responsibilities

• Deliver Results: Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking.
• Elevate Customer Satisfaction: Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service.
• Drive Best Practices: Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards.
• Lead with Purpose: Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
• Optimize Operations: Monitor team resources, allocations, and expenditures to manage costs effectively.
• Inspire Growth: Provide coaching, feedback, and development opportunities to help your team reach their full potential.
• Collaborate for Success: Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings.

Benefits

• Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.
• Additional rewards may encompass short-term incentive bonuses and merit increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees