Claims Team Manager, General Liability (Construction)

Zurich in North America • Parsippany, NY

1d • Hybrid

About The Position

Join Our Team as a Team Manager – General Liability at Zurich North America! Are you ready to lead a dynamic team and make an impact in the world of commercial general liability claims? Zurich North America is seeking a Team Manager – General Liability to join our talented Claims team. This is an exciting opportunity to work in one of the following locations: Rocky Hill, CT, Schaumburg, IL, Parsippany, NJ, New York, (WTC). As the Team Manager, you will play a pivotal role in leading and directing a team of Claims Professionals in handling Commercial General Liability claims. With moderate oversight, you will coordinate team activities and drive performance, development, and coaching to optimize contributions and foster employee growth and operational enhancements.

Requirements

• Juris Doctor with 5+ years of claims experience OR Bachelor’s Degree with 6+ years of claims experience OR High School Diploma or Equivalent with 8+ years of claims experience
• Strong customer service skills.
• Proficiency in Microsoft Office.
• Experience collaborating across teams.
• Knowledge of insurance legal statutes, claims handling, and regulatory environments.
• Ability to travel up to 20%.

Nice To Haves

• Over six years of experience managing Commercial General Liability (CGL) claims.
• More than six years of experience in litigation management, including coordination with legal counsel and strategic case handling.
• Extensive experience (6+ years) in performance management, including leading and developing high-performing teams.
• Background in claims operations
• Experience working with large accounts
• Demonstrated knowledge and proficiency in claims handling
• Negotiation skills
• Previous experience in commercial general liability claims
• Strong analytical abilities
• People management experience
• Proven track record in building robust customer relationships

Responsibilities

• Deliver Results: Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking.
• Elevate Customer Satisfaction: Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service.
• Drive Best Practices: Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards.
• Lead with Purpose: Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
• Optimize Operations: Monitor team resources, allocations, and expenditures to manage costs effectively.
• Inspire Growth: Provide coaching, feedback, and development opportunities to help your team reach their full potential.
• Collaborate for Success: Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees