Louisiana

GT Independence•, OK

21h

About The Position

The Claims Team Leader is responsible for the supervision, training and development of a team of Claims Specialists. The Claims Team Leader manages the submission of claims data, payments and works with team members and agencies to resolve outstanding claim issues.

Requirements

Supervision, training, and development of a team of Claims Specialists.
Management of claims data submission and payments.
Resolution of outstanding claim issues with team members and agencies.
Auditing team performance and monitoring team metrics.
Training new and existing employees on department procedures and agency requirements.
Developing claims procedures for new agencies.
Preparing A/R reports and collecting outstanding payments.
Communication with Claims Manager regarding training issues, agency challenges, unbilled items, and A/R issues.
Attendance at trainings, conferences, and staff meetings.
Participation in company continuous improvement processes.
Upholding Mission and Values.

Responsibilities

Be the point person for questions from your team members. Coordinate answers with agencies and/or internal departments including Operations.
Sign off/approve credit memos and employee receivables.
Assist with administrative accounting procedures per Controller/CFO.
Audit team performance, monitor team metrics and manage claims process.
Train new employees and existing employees in department procedures and agency requirements.
Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist.
Prepare A/R reports for your team’s agencies to monitor unpaid claims. Work with team members and agencies to collect outstanding payments.
Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues.
Attends trainings, conferences and staff meetings.
Participates in company continuous improvement processes.
Uphold Mission and Values
Other duties as assigned by Claims Manager.