Claims Team Lead, General Liability

Reserv

7d • Remote

About The Position

As a Team Lead at Reserv, you're not just managing from the sidelines—you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on. When your team needs you, you jump in and handle claims right alongside them.
This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims. You're a critical player for the team, the customers, and the client—balancing strategic leadership with rolling up your sleeves when volume demands it.
Love fast-paced environments? Thrive on variety? Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter—this role was built for you.
This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Requirements

• 7+ years of insurance claims experience in high exposure commercial general liability claims
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 2+ years of leadership experience with a preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information the experience and attributes of the ideal candidate

Nice To Haves

• Claims professional with a track record of success in commercial claims—Premises, Construction, New York Labor Law, or other complex General Liability
• Strong leader who motivates, supports, and teaches teams to excel (through formal management or peer/project leadership)
• Tech-oriented and excited about building a tech-driven claims organization with proven results leveraging technology and analytics
• Passionate about your team, the customer, and their experience
• Empathetic and patient with everyone you interact with
• Driven by a sense of urgency (without working around the clock)
• Creative problem solver who challenges assumptions and leverages technology and team talents to address problems
• Curious - you want the whole story so you can make smart decisions early and be decisive when it counts
• Can dive deep into details while staying focused on the big picture
• Anti-status quo - you don't just wish things were different, you act on it
• Comfortable with phone communications and understand why they matter throughout the claims process
• Sense of humor

Responsibilities

• Serve as backup/leader when the Manager is out of office
• Responsible for initial onboarding tasks / access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Handle a small caseload when necessary
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed