Claims Support Services Assistant

ICW Group • San Diego, CA

20h • Hybrid

About The Position

The purpose of this job is to provide basic financial, payment and administrative support to the claims department. The position exists to facilitate efficient operations and a superior customer experience.

Requirements

• High School Diploma or general education diploma (GED) required.
• Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.
• Demonstrated ability in Business Mathematics and administrative processes or other areas involving working with numbers and data.
• Proficiency in Microsoft Office Suite including Word and Excel.
• Strong problem-solving ability and critical thinking skills.
• Ability to research problems and offer solutions.

Nice To Haves

• Bachelor’s degree from a four-year college with a major or emphasis in Business Administration, Accounting, Mathematics, or related field a plus.

Responsibilities

• Handles incoming, outgoing, and return checks as requested.
• Provides administrative support to claims department including mailing checks issued in-house.
• Reviews incoming checks to determine appropriate department.
• Identifies type of payment and coordinates with the examiner to apply the payment to the claim as appropriate.
• Coordinates with accounting to confirm successful deposit of each check.
• Researches and investigates return checks and re-sends as appropriate.
• Performs payment corrections and resolves payment errors as requested.
• Obtains appropriate authorization to offset and enter corrected payment transactions per request.
• Handles payment inquiries from vendors and internal customers.
• Reviews and resolves payment processing errors.
• Performs claim modifications, corrects errors and handles policy notifications as requested.
• Obtains proper authorization prior to correcting specific claim fields (policy, date of loss, class code etc.).
• Reviews and resolves claim data integrity errors.
• Reviews policy endorsement and cancellation notifications to determine the impact to claims.
• Manages a daily report for all claims opened on the dummy policy and tracks until placed on correct claim.
• Reviews Claims data and assists with department initiatives as requested.
• Performs a daily review and research of potentially late indemnity payments for each jurisdiction.
• Reviews content of different state forms (website, letters, claim kits) and escalates as appropriate.
• Reviews re-insurance monthly, including ceding excess losses in the accounting system.
• Researches, verifies, and enters data into various systems.
• Updates department iPortal page when requested.

Benefits

• generous medical, dental, and vision plans
• 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Support for continued learning

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED