Claims Supervisor- Remote
Wellabe•Des Moines, IA
•Remote
About The Position
Wellabe is looking for a Claims Supervisor to join our team. This person is responsible for coordinating the day to day activities of a team of claims employees. Monitors team member’s workload, provides training, and monitors individual claim activities. Provides technical/jurisdictional direction to reports on claims adjudication. Ensures team members have the needed training and are in compliance with regulatory and company standards.
Requirements
- Excellent interpersonal skills. Ability to communicate technical and complex topics in a way that is understandable to those less experienced.
- Strong aptitude for understanding technical solutions and learning/utilizing tools. Intermediate knowledge of MS Office Suite (Excel, Word and PowerPoint).
- Strong attention to detail and organization
- Five years of claims handling experience.
- Bachelor’s degree in related discipline.
- A combination of education and experience may be accepted in lieu of a degree.
- Professional certifications as applicable.
Responsibilities
- Responsible for the direction of the claims team to ensure consistent delivery of services that meet or exceed customer expectations and complies with regulatory and company standards.
- Provides technical guidance to team members.
- Resolves complaints, problems, and coverage questions.
- Participates in management related duties including performance management, recruitment and selection of new hires.
- Provides ongoing training and coaching to team members. Ensures all receive communication of corporate/department policies and procedures.
- Complies, reviews and analyzes management reports and takes appropriate action.
- Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.
- Ensures claim files are coded correctly and adequate documentation is made.
Benefits
- Hybrid availability
- 401(k) with company match
- Health insurance
- Paid time off, holidays
- Volunteer time off
- Lifestyle Spending Account (LSA)
- Paternity leave
- LinkedIn Learning Premium access
- CliftonStrengths® assessment and coaching
- On-site and virtual workshops and cohorts featuring world-class content from FranklinCovey, Crucial Learning, Gallup, and more
- Free world-class insurance acumen courses through AHIP and LOMA
- Reimbursement and bonus opportunities for professional designations and certifications, including a tuition reimbursement program
- Opportunities to take part in Wellabe's mentorship programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
