Claims Supervisor - Quality Improvement Lab

Mactac North America•Stow, OH

18h•Onsite

About The Position

The Quality Improvement Claims Supervisor leads claims system and team for Mactac, ensuring customer issues are promptly resolved with continuous improvement actions. The role supports continuous improvement projects with data and insights and claims system effectiveness, while supporting Operations-owned quality execution.

Requirements

Undergraduate degree or High School Diploma with 7+ years of relevant experience
Quality, R&D, Sales, Customer Service, Supply Chain, Operations, or other relevant manufacturing- or customer-facing experience.
Trend and data analysis experience is required.

Nice To Haves

People management experience is preferred
Statistical software, such as Minitab, is preferred
Experience in both customer-facing and manufacturing-facing roles is preferred
Experience in Labels, Tapes, Adhesives, Continuous Manufacturing Processes, Roll to Roll manufacturing, or Coatings is preferred

Responsibilities

Supervising and Managing the Claims Analysts.
Oversight of the claims management system and process, ensuring efficiency and customer responsiveness. Organizes the handling of claims samples and QIL lab reports; uses authority to resolve claims; and processes credits and return authorizations.
Building strong customer relationships; coordinates sales and technical communication; and manages special customer requirements. Participates in customer Quality Audits at manufacturing facilities.
Improving claims user experience, cycle time, and data quality
Using claims as a product quality feedback loop with actionable outcomes
Supporting enterprise trend analysis across claims and lab data, through preparation of Claims Reports and internal quality metrics
Developing and maintaining dashboards to identify emerging product and systemic quality risks
Leading prioritized improvement projects based on risk and impact
Utilizing the Quality Alert process as an enterprise early-warning system
Leading cross-functional Quality Alert responses focused on containment, stabilization, and systemic resolution
Ensuring executive visibility and structured communication during escalations
Partnering with Operations Quality to establish corporate quality standards, methods, and measurement systems that drive product quality.
Partnering with Operations Quality to drive continuous improvement of quality governance and escalation systems
Champion roll-out and adoption of Quality Claims Management System to traditional E2000 sites.