Claims Specialist (Part Time)
About The Position
Logistics Alliance moves freight for some of Canada's leading retailers and manufacturers, and every damaged or lost shipment represents money the business is owed. We're looking for a Claims Specialist to own the carrier-side recovery process from the moment a claim opportunity surfaces to the moment the carrier pays out. This is a high-volume, detail-driven role. You'll be sorting through OS&D reports, chasing documentation, and going toe-to-toe with carriers who'd rather not pay. If you can hold a hundred moving pieces in your head at once, stay professionally relentless on follow-ups, and dig until you find exactly where in the supply chain something went wrong, read on.
Requirements
- Exceptional organizational skills with proven ability to manage a high volume of emails and competing tasks
- Strong investigative mindset with the ability to analyze documents and photos to pinpoint supply chain failures
- Professional persistence and comfort with frequent follow-ups and carrier negotiations
- Ability to maintain accuracy and focus in a fast-paced, high-volume environment
- Ability to learn new software quickly (Monday.com training provided)
Responsibilities
- Review carrier OS&D reports and internal specialist tags to identify new claim opportunities
- Investigate root cause of damage or loss using documentation and photos to determine liability
- Identify the responsible party in multi-carrier or hand-off scenarios
- Execute the Intent to Claim within the 60-day (delivered) or 9-month (lost) window
- Manage a high-volume inbox, addressing every notification, document request, and carrier dispute without delay
- Gather complete evidence packages: Bills of Lading, POD, and photos
- Execute the customer invoice request cadence: at claim start, two-week follow-up, and final request before the 60-day deadline
- Prepare and submit finalized carrier claim forms
- Act as the primary point of contact for all carrier-side communication
- Negotiate directly with carriers to overturn disputes and maximize recovery
- Maintain carrier claim status on the Monday board for real-time team visibility
- Monitor carrier response timelines and execute the 48-hour Final Notice protocol when carriers exceed 60 days post-submission or 30 days post-approval
- Coordinate with Accounts Payable to initiate deductions when final notices are ignored
- Confirm and record carrier payments, closing the carrier portion of the file for leadership review
Benefits
- Flexibility of a 20-hour week
- Training on tools (Monday.com and internal systems)
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
