Experienced Claims Specialist

GEICO • Richardson, TX

1d • $26 - $39 • Hybrid

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. As an Experienced Auto Claims Specialist, you’ll leverage your expertise to manage cases and contribute to your team’s success. You’ll be at the heart of our commitment to outstanding customer service. You’ll manage multiple steps impacting the claims life cycle, providing guidance, support, and solutions to policyholders during times of uncertainty. Your expertise and compassion will make a meaningful impact on their lives while contributing to GEICO’s reputation for excellence.

Requirements

• 2+ years of Auto Liability Claims experience preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Texas (4-20) All-Lines Adjusters license required.
• High School Diploma or GED required.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Available to work evenings, weekends, and holidays.

Nice To Haves

• College degree preferred.

Responsibilities

• Efficiently and accurately handle insurance claims, ensuring adherence to company policies and procedures.
• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Conduct thorough investigations to determine the extent of coverage and assess any potential fraud.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Continuing education and hundreds of eLearning courses at no cost to our associates.
• Opportunity to work 80% on-site and 20% off-site.
• GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED