Claims Specialist

EquipmentShare • Saint Louis, MO

7d • Onsite

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Claims Specialist at our rental facility in St. Louis, MO, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Claims Agent Representative will be responsible for handling all aspects of insurance claims, including initial reporting, documentation, assessment, and resolution. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work efficiently under pressure. This role requires a detail-oriented individual with a solid understanding of the car rental industry and insurance claim processes.

Requirements

• High school diploma required
• Minimum of 2 years' experience in a customer service role
• Excellent communication and interpersonal skills, with the ability to convey information clearly and empathetically.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and database software.
• Understanding of insurance policies and claims handling procedures.
• High level of integrity, patience, and the ability to maintain confidentiality.
• Proactive problem-solver who can manage stressful situations with professionalism.

Nice To Haves

• college degree or equivalent experience in insurance, customer service, or related field preferred.
• prior experience in claims processing or the car rental industry highly desirable.
• Familiarity with car rental operations and vehicle maintenance is a plus.

Responsibilities

• Efficiently process insurance claims from initiation to resolution. This includes verifying claim information, assessing damages, and determining claim validity.
• Provide empathetic and knowledgeable support to customers filing claims. Guide them through the claims process, keeping them informed of their claim status and next steps.
• Maintain accurate and detailed records of all claims, including customer interactions, assessments, and claim resolutions.
• Act as the primary point of contact between the customer and insurance companies. Coordinate with insurance adjusters to facilitate claim assessments and settlements.
• Ensure all claims are processed in compliance with company policies and legal requirements. Prepare reports on claim trends, outcomes, and customer feedback for management review.
• Work closely with other departments, such as the legal team, customer service, and fleet management, to ensure a coordinated approach to claim handling.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Unlimited Paid Time Off
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED