Claims Specialist, Professional

AXA•Toronto, ON

1d•Onsite

About The Position

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. As a Claims Specialist-Design Professional, you will play a critical role in AXA XL's claims for the Design Professional team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting team. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

Requirements

Fluently bilingual in both official languages (French & English).
Must possess and maintain a valid Representative’s Certificate for Commercial-lines claims adjustment in compliance with AMF requirements.
Minimum 5 years handling litigation claims for Professional lines of business.
Bachelor’s degree or comparable degree. MBA preferred. LLB preferred
Impeccable ethical reputation and an unwavering dedication to collaboration with clients, brokers, internal teams, and vendors; evidencing professionalism and diplomacy in all situations.
Superior verbal and written communication in both official languages, collaboration, presentation and influencing skills with the established ability to communicate effectively with all internal and external stakeholders
Strong analytical and organizational skills, with the proven ability to work independently while demonstrating initiative toward continuous improvement.
Proficiency in Microsoft Office applications, particularly TEAMs, Outlook, Excel, and Word.

Nice To Haves

Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.

Responsibilities

Providing thoughtful and comprehensive coverage analysis on all new matters and acting as a resource to our underwriting team for wording and account reviews.
Utilizing experience and information obtained to evaluate financial exposures. Negotiating appropriate and timely resolutions on assigned claims across multiple jurisdictions.
Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation. Active participation in mediations and settlement conferences as appropriate.
Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) while ensuring the highest level of customer service.
Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Ensuring all steps are taken to achieve the best outcome.
Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary are in accordance with best practices guidelines.
Identifying, monitoring, and reporting on emerging trends within the insurance industry and legislative changes.
Active participation in new account and renewal meetings as required.
Taking an active role in the development of educational material and risk management initiatives for policyholders and agents. Facilitating the delivery of this material through public speaking engagements and individual consultation.