Claims Specialist, Lawyers Professional Liability

Swiss Re • Chicago, IL

41d • $84,000 - $140,000 • Hybrid

About The Position

This role has responsibility for handling Lawyers Professional Liability claims while also supporting internal and external customers. You will manage a caseload of claims from receipt to final resolution. Our team works closely with the U.S. Agents Claims team, and you may have the opportunity to handle Agents Claims, as well. In this role, you will be working with other Claims Handlers dedicated to working on Lawyers Professional Liability Claims. Our team also handles other types of claims, including U.S. Agents claims, and has a strong emphasis on quality and customer service. We are a highly skilled, professional, and experienced claims team. Our department works closely with colleagues in Client Markets, Underwriting, Products, Actuary, and HR and we collaborate with various offices throughout the US and other places in the world. We are proud to deliver unparalleled customer service to our business partners and clients. We are looking for a new colleague to help us continue to raise the bar! Focused, self-motivated, and a confident professional with a hardworking sales mindset to develop insights, propose solutions, and build growth opportunities for clients and Swiss Re. You are a proactive and well-organized decision maker who works well both independently and as part of a team. You also have the following:

Requirements

• Bachelor's degree or equivalent industry experience.
• 3+ years' Claims handling experience or equivalent industry experience.
• Possess solid coverage, liability, damage investigation, evaluation, and claims resolution skills.
• Excellent negotiation skills.
• Excellent customer service skills and experience collaborating with underwriters, clients, brokers, and internal and external business partners.
• Strong data analytic skills.
• Experience with handling claims in a paperless environment.
• Interest in developing leadership and management skills.
• Possess, or willing to obtain, adjuster licenses as needed for various jurisdictions.

Responsibilities

• Maintain strong client focus by aggressively and proactively analyzing issues, providing support, and assuring client satisfaction in a timely fashion.
• Complying with legal and regulatory requirements, investigate, evaluate, and settle claims, applying technical knowledge and people skills to reach fair and prompt claim resolution.
• Complete detailed reviews of claim related issues, including coverage, liability, and damage assessments, and document the claim file appropriately.
• Set and maintain appropriate and timely indemnity and expense reserves.
• Formulate and execute negotiation and resolution strategies.
• Evaluate claims data to assist with identifying claim trends.
• Support Underwriting in connection with Claims information and consultation on coverages.
• Ability to successfully deliver the Swiss Re Claims Commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees