Liability Claims Specialist

Holmes Murphy Insurance•West Des Moines, IA

About The Position

We are looking to add a Liability Claims Specialist I to join our Creative Risk Solutions team in our West Des Moines office. At Creative Risk Solutions, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients. Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies. In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members. You'll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also: Grow Your Career – In our growing and dynamic organization, we encourage talent mobility, whether that be career progression, expanding skillsets, or even transferring to another Holmes Murphy office! Learn... On Us – We believe in building the best experts in the industry, supported through a variety of benefits like continuing education and tuition reimbursement. Share in Our Success – Our philosophy is to share in our collective success. One of the many ways we accomplish that is through our 401(k)-profit share, which is distributed to all employees regardless of their own contributions! Take Time to Recharge – We offer generous time off, including a Health Matters Day, Celebrate Day (for your birthday!), Diversity Day, Volunteer Time Off, and paid parental leave. And yes, we encourage you to take time away!

Requirements

High school diploma; college degree preferred.
0-2 years of exposure in the liability claims field. Prior agency involvement preferred.
Active state specific Life & Health/Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
An ideal candidate should have a fundamental understanding of general and auto liability coverages, along with knowledge of claims processing procedures.
Must be able to handle confidential matters with discretion and exercise independent judgment.
Proficiency in typing and using various software packages, including Maverick

Nice To Haves

Technical designations encouraged, such as AIC and CPCU.
An ideal candidate will have a strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements.
They will prioritize problem-solving, actively foster relationships, and collaborate to deliver impactful solutions and a world-class client experience.

Responsibilities

Articulate and assess coverage for commercial auto and commercial general liability claims.
Adjudication of claims.
Investigate bodily injury/liability claims and negotiate settlements when applicable, utilizing our “Best Practices for Claims.”
Enter and maintain accurate loss information on a computer system during the claim process.
Set and maintain accurate reserves within reserve authority.
Negotiate and process interim and final settlements, within settlement authority.
Research information for responding to questions and complaints posed by our insured’s, claimants, agency partners and fronting carriers.

Benefits

Paid Parental Leave and supportive New Parent Benefits
Company paid continuing Education & Tuition Reimbursement
401k Profit Sharing
Generous time off practices in addition to paid holidays
Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you
DE&I programs
Consistent merit increase and promotion opportunities
Discretionary bonus opportunity

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