Claims Specialist - Latent Bodily Injury
About The Position
The Claim Specialist is the highest claim handling designation within the Complex Claims Unit – Bodily Injury (CCU BI) and is a visible and important role. CCU BI is a highly specialized claim team responsible for the management of The Hartford's long-tail asbestos, sexual molestation/harassment, sports-related head injury, opioid, and toxic tort claims. Claims in CCU are often associated with complex fact patterns and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage and can involve higher exposures.
Requirements
- 5+ years latent bodily injury claims experience
- Experience in handling affirmative/defensive risk transfer; including additional insured tenders
- Excellent verbal and written communication skills
- Excellent analytical and critical thinking ability
- Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
- Experience in the creation and delivering of presentations
- Superior customer service skills and active listening skills
- Proven track record of prioritizing and managing multiple responsibilities
- Proven track record of effective negotiations/settlement of high-value general liability claims
- Demonstrated negotiation and conflict resolution skills
- Proficiency with MS Office, especially Word and Excel
- Active Property & Casualty State Insurance Adjuster license.
Nice To Haves
- Bachelor's degree
- 10+ years latent bodily injury claims experience
- Proficiency handling litigated claims
- Experience in analyzing personal and advertising injury coverage parts
Responsibilities
- Independently and timely manage all aspects of the most complex, high-value claims while exhibiting a detailed knowledge of the claim, a well-reasoned analytical focus and a clear strategy for resolution.
- Share expertise and contribute to broader claim goals by participating in audits, projects and training initiatives.
- Provide proactive communications to customers and business partners in the management and resolution of claims.
- Respond to inquiries from customers and provide superior customer service.
- Review and analyze multiple complex policies and coverage parts (including general liability and umbrella/excess liability).
- Write and articulate clear, concise and accurate coverage positions.
- Conduct investigations regarding claims and/or lawsuits.
- Effectively manage litigation and counsel, inclusive of litigation planning/budgeting, and proactively position claims for resolution.
- Develop and persuasively articulate complex coverage, liability and damage assessments.
- Provide detailed impactful recommendations to leadership.
- Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers.
- Conduct complex negotiations and articulate coverage/liability positions.
- Attend mediations and trials as necessary.
- Proactively manage accurate expense, reserve and financial transactions.
- Consistently maintain up-to-date claims metrics.
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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What This Job Offers
Job Type
Full-time
Career Level
Senior
