Auto Direct Markets Claims Specialist

Zurich Insurance Group•Dallas, TX

10d•Hybrid

About The Position

At Zurich North America Claims, we acknowledge that work-life balance and flexibility are a priority. The ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. Occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Atlanta, GA; Addison, TX; Schaumburg, IL; Omaha, NE. Zurich is hiring a Claims Specialist I to join our dynamic Auto Direct Markets Claims Team. This role offers an incredible opportunity to grow your expertise by interpreting, investigating, and evaluating auto policies and coverage issues while mastering claims handling and industry best practices. As a Claims Specialist, you will manage auto liability property damage and Direct Market/Garagekeepers losses involving dealership inventory and vendors responsible for customer vehicles. You’ll own your claims from start to finish, resolving them efficiently while building strong partnerships with customers and brokers. In doing so, you’ll play a key role in Zurich’s commitment to exceptional service.

Requirements

Bachelor’s Degree with 2 or more years of experience in the Claims or Insurance area OR High School Diploma (or equivalent) with 4 or more years of experience in the Claims or Insurance area OR Completion of the Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area
Must obtain and maintain required adjuster license(s)
Microsoft Office experience
Knowledge of insurance regulations, markets and products
Prior experience in auto claims handling, insurance claims, or a related customer service field.
Understanding of auto insurance policies, coverage, and state regulations.

Nice To Haves

4+ years of experience handling Auto Liability Property Damage (PD) claims, including investigation, liability determination, and damage evaluation.
Direct experience managing Garagekeepers coverage claims, including losses involving dealership inventory and customer vehicles in the care, custody, or control of an insured.
Experience handling Direct Market auto claims, including third-party property damage exposures.
Familiarity with dealership operations, service departments, and vendor relationships impacting customer vehicle claims.
Strong understanding of negligence principles, subrogation, and vendor liability exposure.
Experience reviewing and interpreting garage policies, endorsements, and coverage forms.
Ability to manage complex claims involving multiple parties, vendors, and disputed liability.
Strong understanding of insurance industry terminology
Proven analytical and organizational skills
Ability to multi-task and adapt in a fast-paced, changing environment
Excellent communication and interpersonal skills

Responsibilities

Interpreting, investigating, and evaluating auto policies and coverage issues.
Mastering claims handling and industry best practices.
Managing auto liability property damage and Direct Market/Garagekeepers losses involving dealership inventory and vendors responsible for customer vehicles.
Owning claims from start to finish, resolving them efficiently.
Building strong partnerships with customers and brokers.