Claims Specialist I

Aon Corporation • Oklahoma City, OK

2d • Remote

About The Position

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting warranty and waiver requests for member-based programs. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• Handling individual cases or projects from initiation to resolution, ensuring timely and effective outcomes.
• Handling and verifying waiver claims by reviewing documentation and ensuring compliance with policy terms.
• Building and maintaining relationships with consumers and patrons to enhance loyalty, satisfaction, and retention.
• Recording and updating data accurately and efficiently into databases, spreadsheets, or other digital systems to maintain data integrity and support business operations.
• Organizing, storing, and retrieving documents and records in a systematic and efficient manner to support business operations and compliance requirements.
• Utilizing application software to create, edit, and manage documents, presentations, spreadsheets, databases, and other digital content to enhance efficiency and productivity.
• Administering repository systems to ensure the secure, organized, and compliant storage of organizational records.
• Proficient in Microsoft Office Suites.
• Ability to work independently and work well with others in a virtual team environment.
• Ability to work virtually in an environment conducive to working virtually.

Responsibilities

• Answer incoming calls and make outbound customer service calls.
• Process warranty and waiver related transactions in a timely and accurate manner.
• Review and analyze necessary documentation to process warranty and waiver requests.
• Review daily follow-up status reports to prioritize and manage daily inventory to meet contractual service levels.
• Ability to respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed.
• Ability to maneuver through various systems while engaging with the customer.
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.
• Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service.

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off
• 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed