Claims Service Representative

FBL Financial Group, Inc.•Sandy, UT

5d•Hybrid

About The Position

This Claims Service Representative opportunity is for individuals who thrive in a multi-tasking environment, possess strong organization skills, high initiative, a positive attitude, and excellent customer service and time management skills. Farm Bureau Financial Services has a strong commitment to protecting their client/members and fostering an environment where employees thrive, built on values of integrity, teamwork, passion, service, leadership, and accountability. The company has over 80 years of experience in protecting livelihoods and futures.

Requirements

Associates degree or equivalent experience required.
High attention to detail and strong organizational skills.
Ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
Excellent phone skills required as approximately 50% of time will be spent on the phone.
Must be PC literate and able to effectively use our systems.
Strong verbal and written communication skills.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

Nice To Haves

Familiarity with Outlook, Microsoft Word and Excel is preferred.

Responsibilities

Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation.
Investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if the client member is liable.
Determine the value of lost property and assist in setting reasonable reserves.
Prepare detailed and organized running notes, written reports and documentation in accordance with established procedures.
Maintain a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.