Claims Service Representative, Accident Benefits - Temporary Full-Time (12 months)

Co-operators•Edmonton, AB

3d•Hybrid

About The Position

The Accident Benefit Claims Service Representative contacts clients and services minor medical claims. We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

Requirements

One (1) year related work experience or equivalent in education.
Working towards completion of Chartered Insurance Professional (CIP) courses.
University/College Degree.
English is required.

Nice To Haves

French is an asset.

Responsibilities

Prioritize and assign Accident Benefit claims as required.
Telephone contact with clients, other insurers for priority, employers for collateral benefits and service providers.
Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement.
Provide quality client service in accordance with claims service standards.
Handle minor medical claims.
Prepare and send out letters and Accident Benefit packages.
Set up and maintain files for assigned claims.
Authorize payments and reserves up to $15,000.